Commercial Cleaning RFP Questions

Scope and assumptions
1. What rooms, tasks, frequencies, periodic tasks, and exclusions are included in your proposed scope?
2. What assumptions have you made about access, staffing, consumables, waste, site size, and cleaning window?
3. Which items would trigger a variation rather than being included in the recurring price?

Staffing and mobilisation
4. Who supervises the site and who is the named escalation contact?
5. What screening, training, uniforms, and induction steps apply before cleaners attend site?
6. How quickly can you mobilise after award, and what information do you need from us before day one?

Quality and reporting
7. How do you verify work is complete: checklist, inspection, photo evidence, audit, or account review?
8. What is your issue response process for urgent, next-visit, and recurring complaints?
9. How do you review scope when occupancy, traffic, or building conditions change?

Compliance and risk
10. Can you provide public liability insurance, WHS process evidence, and product safety data sheets?
11. How do you manage keys, alarms, privacy-sensitive areas, and incident reporting?
12. For healthcare, education, NDIS, food-adjacent, or government sites, what extra documentation do you provide?

Sustainability and value
13. Which products or methods support lower-toxicity or lower-waste outcomes, and what evidence backs those claims?
14. How do you avoid under-scoping while still protecting budget?
15. What examples can you share from similar sites?